Percy · Recruiting Intelligence

Closed Lost Review — week of June 1, 2026

Six searches were dispositioned and closed this week. This is the full-record teardown of each: what we built, where it broke, why it didn't close, and what we keep. Sourced from the CMS event log, posting spend, and the team's close-out notes in #sourcing-inputs.

6 jobs closed 5 filled internally · 1 client cancelled Clients: Gables (2) · B.HOM (2) · Dominium · TRG Prepared Jun 4, 2026
6
Searches
Closed
84
Candidates
Submitted
99
Phone
Screens
45
Sent to
Client
$1,118
Ad Spend
Deployed
$62.3K
Fee
At Risk

01 The week at a glance

Five of the six closed to a candidate the client already had inside the building — an internal promotion, an internal transfer, or a job fair. Only Spartan Crossing was a clean external cancellation. Where we lost on our own execution rather than an external event, the through-line is the same: pace to the client. Where the loss was structural, the through-line is req realness — a seat that was already covered, contingent, or never fully defined at intake.

SearchLeadDaysSubsSentSpendFeeDisposition
Property Manager · Gables MillGables Residential · Atlanta, GA · #3308 Jake1754529$130$13.5K Client filled internally
Community Manager · Bluffs at Cherry HillsDominium · Omaha, NE · #3448 Robbie4955$300$6.5K Internal promotion
Leasing Manager (Conf.) · Spartan CrossingB.HOM Student Living · Greensboro, NC · #3421 Cameron63103$200$7.2K Client cancelled
Assistant Manager · The Landings at Tiger LilyTRG Management · Pensacola, FL · #3452 Cameron4010$100$10.3K Filled w/ temp
Community Manager (Conf.) · Vita Tysons CornerGables Residential · Tysons, VA · #3389 Mike8995$170$16.5K Filled via job fair
Leasing Marketing Mgr (Conf.) · Aspire TucsonB.HOM Student Living · Tucson, AZ · #3428 Mike55143$218$8.3K Client filled internally

02 Search-by-search

Property Manager · Gables Mill
#3308 · CMS
Gables ResidentialAtlanta, GA Lead: Jake Labieniec (Mike on team) Open Dec 10 → Closed Jun 4
175
Days Open
45
Submits
53
Screens
29
Sent
10
2nd Ints
$130
Spend

What happened

The most heavily worked search on the board this week, by a wide margin. An early candidate was offered and projected to start, then did not show on day one. The restart lagged roughly two weeks. Once we re-engaged we rebuilt a deep funnel and pushed a candidate back to a final-stage interview, but Gables chose an internal applicant. The search re-opened five times over its 175-day life.

Where it traveled

53
Screened
›
45
Submitted
›
29
Sent
›
19
1st Int
›
10
2nd Int
›
4
3rd Int
›
1
Offer

Top reject reasons: failed interview (13), we removed (8), not qualified to interview (6). The funnel was never the problem; the target was.

Why it didn't close

  • Slow restart after the day-one no-show let the seat go cold for ~2 weeks.
  • Intake clarity was never nailed for this property — in the team's words, we "didn't set ourselves up for success from the start," so the search ran broad and long without a tight rubric.
  • Client preferred an internal applicant at the finish.

What we change

  • Restart clock discipline: re-open within 48 hours of a fallout, not two weeks.
  • Any search that re-opens twice gets a forced re-intake. This one re-opened five times against the same loose target — that is the signal to recalibrate, not to keep feeding the funnel.

What we keep

  • A deep bench of 29 client-vetted PMs — a strong recycle pool for the next Gables / Atlanta conventional PM search.
Community Manager · Bluffs at Cherry Hills
#3448 · CMS
DominiumOmaha, NELIHTC / Affordable Lead: Robbie Mann Open Apr 16 → Closed Jun 4
49
Days Open
5
Submits
8
Screens
5
Sent
1
2nd Ints
$300
Spend

What happened

Egypt Ball was the lead horse: client-approved Apr 30, first interview May 1, second interview May 8. When we moved to references she went quiet, and a week of follow-up calls (May 15–20) never recovered her. Meanwhile Dominium surfaced an internal candidate up for promotion and moved on her. Three other submits — Portia Harrell, Autumn Adkins, DeeAnna Reed — were rejected by the client as not qualified to interview.

Where it traveled

8
Screened
›
5
Submitted
›
5
Sent
›
1
Approved
›
1
1st Int
›
1
2nd Int

Only one candidate ever advanced past send. The pipeline was single-threaded from the first interview on.

Why it didn't close

  • Single-threaded pipeline — only Egypt advanced, so when she stalled at references there was nothing else moving.
  • Reference-stage ghosting with no fallback candidate in motion.
  • Thin top-of-funnel against a tight affordable comp band ($55–61K all-in), which capped the qualified LIHTC pool.

What we change

  • Keep two to three candidates live to offer stage on single-site affordable roles; one lead horse is not a pipeline.
  • Collect references at client-approved, not after the second interview, so a ghost doesn't reset the whole search.
  • When the LIHTC comp band is tight, widen the geography sooner.

What we keep

  • Egypt Ball (reached 2nd interview) and the Omaha LIHTC screen pool for the next Dominium / Omaha affordable role.
Leasing Manager (Confidential) · Spartan Crossing
#3421 · CMS
B.HOM Student LivingGreensboro, NC Lead: Cameron Lanza Open Mar 30 → Closed Jun 2
63
Days Open
10
Submits
13
Screens
3
Sent
1
Cli Appr
$200
Spend

What happened

A confidential backfill for an employee B.HOM planned to move on from. We got up and running and had candidates approved, but the incumbent's FMLA situation forced B.HOM to bring her back. They paused to see how she performed and then cancelled the req. The three sent candidates were closed out as "hiring window closed" — no execution miss on our side.

Where it traveled

13
Screened
›
10
Submitted
›
3
Sent
›
2
AM Appr
›
1
Cli Appr

The req was killed mid-pipeline by an external personnel reversal, before any candidate reached an interview.

Why it didn't close

  • External — the req was contingent on a personnel action (moving on from the incumbent) that reversed once FMLA brought her back.
  • Not a Percy execution miss, but the second confidential-backfill req this week to evaporate after launch.

What we change

  • On confidential backfills tied to an FMLA / PIP / planned termination, confirm the underlying personnel action is final before we post and spend.
  • Add a "trigger confirmed?" gate to intake for any confidential replacement search.

What we keep

  • 13 Greensboro student-housing leasing screens — recyclable for B.HOM and University Partners roles across the Carolinas.
Assistant Manager · The Landings at Tiger Lily
#3452 · CMS
TRG ManagementPensacola, FLLIHTC / Renovation Lead: Cameron Lanza Open Apr 23 → Closed Jun 2
40
Days Open
1
Submits
2
Screens
0
Sent
$10.3K
Fee Risk
$100
Spend

What happened

In Cameron's words, this one "wasn't real from the start." We got up and running and were generating screens when TRG disclosed they had already filled the seat with a temp. The job was paused May 6 and closed June 2. The redeeming outcome: the same outreach surfaced a leasing opening at the property, and our one submit, Lacey Rocknowski, was recycled toward it.

Why it didn't close

  • The seat was effectively filled at launch — a temp was already in place — so there was never a live req to fill.
  • Intake didn't surface that the seat was covered, so we spent and sourced against a phantom opening.

What we change

  • Confirm seat status at intake: "Is the seat currently covered, and by whom?" A 20% fee / $10.3K req that "wasn't real" is exactly what a one-question gate prevents.

What we keep

  • A new leasing role at the property spun out of this work, and Lacey Rocknowski is recycled toward it. Real revenue surfaced from a dead req.
Community Manager (Confidential) · Vita Tysons Corner
#3389 · CMS
Gables ResidentialTysons, VALuxury high-rise Lead: Mike Cummins · AM: Jake Open Mar 5 → Closed Jun 2
89
Days Open
9
Submits
8
Screens
5
Sent
1
Verbal Offer
$16.5K
Fee Risk

What happened

Our biggest single loss of the week. William C. Loving II — 18-plus years of Class A DMV leadership who ran The Witmer, a 440-unit mall-attached high-rise nearly identical to Vita's setup — advanced through a three-round process to a verbal offer at $110K base. He declined: the offer landed below his expectations and below competing offers. We tried to bundle Vita with a second DC role at a discount to bridge the gap; the client didn't bite, and Gables ultimately filled the seat internally through a job fair. A strong luxury bench (Terrence Taylor, Mickea Lee, Mallelyn Martinez, Jessica Roberts) stayed in standby.

Where it traveled

8
Screened
›
9
Submitted
›
5
Sent
›
2
Cli Appr
›
2
1st Int
›
1
2nd Int
›
1
Offer

We got the hardest part right — a near-perfect-fit operator to a verbal offer. We lost on comp at the one-yard line.

Why it didn't close

  • Comp gap at the finish: the $105–115K band could not clear a senior DMV operator carrying competing offers.
  • Long cycle — 89 days with a mid-search pause — gave the client's internal job-fair option time to mature.

What we change

  • Pressure-test the comp ceiling against the candidate's live market offers before the final round on senior / luxury DMV roles, not after the verbal.
  • When a confidential luxury req stalls past ~60 days, raise the internal-fill risk with the client directly rather than waiting it out.

What we keep

  • An offer-ready, near-perfect-fit candidate in William Loving plus four calibration-grade luxury standbys — effectively a pre-built shortlist for the next Gables / DMV luxury CM search.
Leasing Marketing Manager (Confidential) · Aspire Tucson
#3428 · CMS
B.HOM Student LivingTucson, AZ Lead: Mike Cummins Open Apr 8 → Closed Jun 2
55
Days Open
14
Submits
15
Screens
3
Sent
2
Cli Appr
$218
Spend

What happened

A healthy funnel — 15 screens, 14 submits — that never converted to client momentum. In Mike's words, we "moved a little too slow sending top candidates ahead of the calibration call." The hiring manager then went on PTO, the process stalled, and B.HOM filled the role internally before we could push approved candidates into interviews. The one first interview that was scheduled got canceled.

Where it traveled

15
Screened
›
14
Submitted
›
3
Sent
›
2
Cli Appr
›
1
1st Int (cx)

Strong top of funnel, weak handoff to the client. The drop is between "sent" and "in front of the manager."

Why it didn't close

  • Pace — top candidates weren't in front of the client fast enough ahead of the calibration call.
  • The hiring manager's PTO opened a window the internal candidate filled.

What we change

  • Send two to three top candidates ahead of (not after) the calibration call so the call anchors on real people.
  • When a hiring manager schedules PTO mid-search, treat the PTO start as a deadline and front-load submits before they're out.

What we keep

  • 15 Tucson student-housing marketing and leasing screens for the next B.HOM / University Partners Tucson role.

03 Patterns across the six

Read together, these losses are not six unrelated misses. They cluster into a handful of repeatable failure modes, most of which are fixable at intake or in the first two weeks of a search.

1
Internal fills beat us five of six times
Every loss except the Spartan Crossing cancellation went to a candidate the client already had inside — a promotion (Bluffs), a transfer or job fair (Vita Tysons, Aspire Tucson, Gables Mill), or a temp (Tiger Lily). The internal candidate is our most common competitor on these roles. Fix: ask at intake whether an internal candidate is in consideration and how the client weighs internal mobility. INTAKE
2
Pace to the client is the recurring execution miss
Where we lost on our own execution rather than an external event — Gables Mill (slow restart), Aspire Tucson (slow to send ahead of calibration), Vita Tysons (long feedback cycle) — the through-line is speed. Getting approved candidates in front of the client before the window closes is the single highest-leverage fix. Fix: front-load submits ahead of calibration; treat manager PTO and fallouts as deadlines. EXECUTION
3
Req realness wasn't validated at intake
Tiger Lily ("wasn't real"), Spartan Crossing (FMLA-contingent), and Gables Mill (target never crisp) all carried a defect that existed before we sourced a single candidate. A short intake gate — seat currently covered? internal candidate in play? trigger event confirmed? — would have caught two of these before any spend. Fix: a three-question realness gate on every new req, hard gate on confidential backfills. INTAKE
4
Comp ceilings sink senior roles at the finish
Vita Tysons was the one search where we delivered an offer-ready, near-perfect-fit candidate — and lost him on comp. On senior and luxury roles, the comp ceiling needs to be validated against the candidate's live competing offers before the final round. Fix: comp pressure-test before the verbal, not after. PROCESS
5
Single-threading at the finish has no margin for error
Bluffs at Cherry Hills rode one candidate to references and had nothing else moving when she went quiet. One lead horse is not a pipeline. Fix: keep two to three candidates live to offer stage on every open seat. PROCESS

04 Next steps

Debrief syncs (per Mike's plan in #sourcing-inputs)

Mike + Jake
Aspire Tucson (#3428) and Vita Tysons (#3389) — the two Mike led. Add Gables Mill (#3308, Jake-led) and loop Robbie on Bluffs (#3448) since both closed after the original four.
Mike + Jake + Cameron
Tiger Lily (#3452) and Spartan Crossing (#3421) — the two Cameron led.
Process owners
Turn the five patterns above into concrete gates: a three-question realness gate at intake, a comp pressure-test step before any verbal, and a "two live to offer" pipeline standard.
Recycling
William Loving + the Vita luxury bench, Egypt Ball + the Omaha LIHTC pool, the Gables Mill PM bench, and the Carolinas / Tucson student-housing screens are all live recycle pools. Hold for the next matching req before they go stale.
Sources: Percy CMS job history (submits, events, postings, dispositions, fee & revenue fields) for jobs 3308, 3448, 3421, 3452, 3389, 3428; close-out notes posted to #sourcing-inputs (Jun 1–4, 2026). KPI counts are de-duplicated by candidate where noted. Ad spend reflects tracked Indeed / LinkedIn / ZipRecruiter posting spend in the CMS; fixed-cost postings without a tracked figure are not included. Fee-at-risk is the CMS revenue-potential field per job.

Percy Multifamily Recruiting · Recruiting Intelligence · Internal · Prepared June 4, 2026
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